Okay
  Public Ticket #1113121
On first visit page gets stuck on loading screen
Closed

Comments

  •  2
    OliverNchalk started the conversation

    Hello,

    I am having the weirdest problem at the moment. Whenever I visit my site for the first time it gets stuck on the loading screen, even after the entire site has loaded. I refresh the site and it almost loads instantly from cache...

    Is there anything that may be causing this issue or if not, is there a way to disable the loading screen on a user's first visit to the site?

  •  521
    Nikita replied

    Hi.

    I don't know. Maybe some plugins may cause this. Try to disable plugin one by one and check for this issue. I have never seen this behavior on our web and on users websites.

  •  2
    OliverNchalk replied

    I will try disabling all plugins, if it still doesn't work is there a way to disable the loading screen?

  •  2
    OliverNchalk replied

    Disabled all plugins, didn't fix it sadly

  •  521
    Nikita replied

    You can completely disable preloader in wp_admin > Youplay > Options > General > Show Preloader.