Welcome to nK Support System!
Before submitting ticket please read the following:
- 1 Read the documentation of the item
- 2 View articles https://nk.ticksy.com/articles/ (you should be logged in with verified purchase)
- 3 Update your WordPress, theme and all plugins to the latest versions
- 4 Deactivate all 3rd party plugins and see if the problem remains
- 5 Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.
- 6 We will get back to you as soon as possible, usually within 24-48 hours. Please, wait for an answer from us and don't create replies in the ticket, otherwise, your ticket will go to the end of the queue and you will need to wait for another 24-48 hours.
We recommentd you use WP Engine for better WordPress experience.
Please note that customizations are not included in our support scope. But we recommend our friends, that will make a custom job for you - https://wpkraken.io/