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  Public Ticket #1421120
Demo content does not import correctly.
Closed

Comments

  • VataysMan started the conversation

    We discussed this previously.  However, I have since done what you recommended, i.e., imported the demo content manually.  It still does not work.  I just spent an hour on the phone with A2 Hosting who turned on PHP error logging and found no PHP errors when attempting to import this demo content.  In the end, A2 Hosting tech support said that this problem lies in the theme software and that I need to contact technical support for the theme to get this sorted out.

    So, the problem is still that I cannot successfully import the "Shooter" demo content into the Youplay theme.  It always generates an Error: 0

    All WP settings are at the theme recommended settings.

  •  216
    Nikita replied

    Hi.

    Generally import may fails when some shared hostings limits php execution time (or other php configurations). Importer can't complete the process and fails just because php stopped work.

    Widget with Recommended settings is not guarantee that import will work. For example, on our server we have this configuration:

    But import works just fine, without any troubles. So, these recommendations may solve the problems, but on some hosts import will still not work ok.

    Please, explain what is not imported for you manually. And provide a temporary admin login to your admin, I'll try to import the shooter demo.


    - Kirillovykh Nikita, Founder of nK

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  • VataysMan replied

    Nikita,  I just had a hunch about my A2 Hosting account and the fact that they run an optimizer for WordPress.  So, I disabled EVERYTHING in their "A2 optimized" configuration screen.  After doing that, I again tried to Demo Import Call of Shooter.  It executed flawlessly.  Sorry to have troubled you when A2 said it was your fault.  Be sure I will be messaging them and informing them that your theme was not at fault and that it was their fault all along.

    My lesson in all of this is that I can turn on the A2 Optimizations when I'm finished configuring my WordPress site.  However, when I have to do any updating I must disable everything in their optimization package so that your software wis working with a known good environment.

    Thank you for your previous efforts on my behalf.

    Regards,

    Greg

  •  216
    Nikita replied

    Hi, Greg.

    Thank you for your investigation, it will help us to determine the problem. We'll try to fix this on our side. Because of many users work with the same shared-hostings, there are many of it can't import demo without problems.

    Our demo import is really required more than needed because of amount of demo data. So, this is not only A2 host problem

    Best regards, nK.


    - Kirillovykh Nikita, Founder of nK

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